1. Agreement to Terms
By accessing or using the iREM (Intelligent Remote Event Monitoring) system provided by Sleeptite Technology Pty Ltd ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.
2. Description of Service
iREM is a monitoring system that uses pressure and piezoelectric sensors to detect bed occupancy, movement, vital signs, and other health-related events. The service includes:
- Sensor hardware installation and maintenance
- Cloud-based data collection and storage
- Web dashboard for monitoring and alerts
- Mobile application access (where applicable)
- Technical support and system updates
3. User Accounts and Access
3.1 Account Creation
To use iREM, you must create an account with accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.
3.2 Authorized Users
You may grant access to authorized users (family members, care staff, etc.). You are responsible for all activities that occur under your account and authorized user accounts.
3.3 Account Security
You must immediately notify us of any unauthorized access to your account. We are not liable for any loss resulting from unauthorized access that occurs before you notify us.
4. Use of Service
4.1 Acceptable Use
You agree to use iREM only for its intended purpose: monitoring and care. You must not:
- Use the service for any illegal or unauthorized purpose
- Attempt to access systems or data not intended for you
- Interfere with or disrupt the service or servers
- Reverse engineer or attempt to extract source code
- Use the service to harass, abuse, or harm another person
- Transmit any viruses, malware, or harmful code
4.2 Medical Disclaimer
IMPORTANT: iREM is a monitoring tool, not a medical device. It is not intended to diagnose, treat, cure, or prevent any disease. Always consult qualified healthcare professionals for medical decisions. Do not rely solely on iREM for medical emergencies.
5. Fees and Payment
5.1 Service Fees
Fees for iREM services are outlined in your service agreement. All fees are exclusive of applicable taxes unless otherwise stated.
5.2 Payment Terms
Payment is due according to your billing cycle (monthly, annually, etc.). We accept credit cards, direct debit, and other approved payment methods.
5.3 Late Payment
Failure to pay may result in service suspension or termination. A reconnection fee may apply if service is restored after suspension.
5.4 Refunds
Refund eligibility is determined on a case-by-case basis. Hardware purchases may be subject to restocking fees. Please contact us to discuss refund requests.
6. Data and Privacy
Your use of iREM is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our collection, use, and sharing of your information as described in the Privacy Policy.
7. Service Availability
7.1 Uptime
We strive to provide reliable service but do not guarantee 100% uptime. Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
7.2 Scheduled Maintenance
We will provide advance notice of scheduled maintenance when possible. Critical security updates may be applied without advance notice.
7.3 Internet Connectivity
iREM requires internet connectivity to function. You are responsible for maintaining adequate internet service. We are not liable for service interruptions due to your internet connectivity issues.
8. Intellectual Property
8.1 Ownership
All intellectual property rights in iREM, including software, hardware designs, algorithms, and trademarks, belong to Sleeptite Technology Pty Ltd or its licensors.
8.2 License
We grant you a limited, non-exclusive, non-transferable license to use iREM for its intended purpose. This license does not grant you any ownership rights.
8.3 Your Data
You retain ownership of your monitoring data. By using our service, you grant us a license to process, store, and use your data solely to provide and improve our services.
9. Warranties and Disclaimers
9.1 Limited Warranty
We warrant that iREM will substantially perform as described in our documentation. Hardware is warranted against defects in materials and workmanship for the warranty period specified in your agreement.
9.2 Disclaimer
EXCEPT AS EXPRESSLY PROVIDED, iREM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
9.3 Not a Substitute for Medical Care
iREM is not a substitute for professional medical care, diagnosis, or treatment. It is a supplementary tool for monitoring and awareness.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SLEEPTITE TECHNOLOGY PTY LTD SHALL NOT BE LIABLE FOR:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or use
- Personal injury or death resulting from use or inability to use the service
- Damages resulting from reliance on iREM for medical decisions
Our total liability shall not exceed the amount you paid for services in the 12 months preceding the claim.
11. Indemnification
You agree to indemnify and hold harmless Sleeptite Technology Pty Ltd and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of iREM or violation of these Terms.
12. Term and Termination
12.1 Term
These Terms remain in effect while you use iREM services.
12.2 Termination by You
You may terminate your account at any time by contacting us. You remain responsible for fees incurred before termination.
12.3 Termination by Us
We may suspend or terminate your access immediately if you violate these Terms, fail to pay fees, or for any other reason at our discretion with notice.
12.4 Effects of Termination
Upon termination, your right to use iREM ceases immediately. We may delete your data after a reasonable period unless required to retain it by law.
13. Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or dashboard notification. Continued use of iREM after changes constitutes acceptance of the new Terms.
14. Governing Law
These Terms are governed by the laws of Australia. Any disputes shall be resolved in the courts of New South Wales, Australia.
15. Dispute Resolution
15.1 Informal Resolution
Before filing a claim, you agree to contact us to attempt informal resolution of any dispute.
15.2 Arbitration
If informal resolution fails, disputes may be resolved through binding arbitration in accordance with Australian commercial arbitration rules.
16. General Provisions
16.1 Entire Agreement
These Terms, along with our Privacy Policy and any service agreement, constitute the entire agreement between you and Sleeptite Technology Pty Ltd.
16.2 Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
16.3 Waiver
Failure to enforce any right or provision does not constitute a waiver of that right or provision.
16.4 Assignment
You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.
17. Contact Information
Questions about these Terms? Contact us:
Sleeptite Technology Pty Ltd
Email: legal@sleeptite.com.au
Address: Sydney, Australia
18. Acknowledgment
BY USING iREM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.