1. Introduction
Sleeptite Technology Pty Ltd ("we", "us", or "our") operates the iREM (Intelligent Remote Event Monitoring) system. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our monitoring services and website.
2. Information We Collect
2.1 Monitoring Data
Our system collects the following types of data through sensors:
- Bed occupancy status (in bed / out of bed)
- Movement patterns and activity levels
- Heart rate and breathing rate measurements
- Sleep position and duration
- Timestamps of all events
2.2 Personal Information
We collect personal information you provide directly to us:
- Name, email address, and contact information
- Facility or organization name
- Bed assignment information
- Account credentials
- Payment and billing information
2.3 Technical Information
We automatically collect certain technical information:
- IP addresses and device identifiers
- Browser type and operating system
- Usage patterns and system performance data
- Sensor status and connectivity information
3. How We Use Your Information
We use the collected information for the following purposes:
- Monitoring Services: To provide real-time monitoring, alerts, and reports
- Safety & Care: To detect potential issues and notify appropriate parties
- System Operation: To maintain, improve, and optimize system performance
- Communication: To send alerts, notifications, and service updates
- Support: To provide technical support and respond to inquiries
- Analytics: To understand usage patterns and improve our services
- Legal Compliance: To comply with applicable laws and regulations
4. Data Storage and Security
4.1 Cloud Storage
All monitoring data is stored securely in encrypted cloud databases hosted by DigitalOcean in their Sydney datacenter. Data is encrypted both in transit (using SSL/TLS) and at rest.
4.2 Security Measures
We implement industry-standard security measures including:
- End-to-end encryption of all data transmission
- Secure authentication and access controls
- Regular security audits and updates
- Firewall protection and intrusion detection
- Regular backups and disaster recovery procedures
4.3 Data Retention
We retain monitoring data for as long as your account is active or as needed to provide services. Historical data is retained for:
- Active monitoring: Real-time and up to 90 days
- Historical analysis: Up to 2 years
- Compliance requirements: As required by law
5. Data Sharing and Disclosure
5.1 Who We Share With
We do not sell your personal information. We may share data with:
- Authorized Users: Family members, care staff, or designated contacts with proper authentication
- Service Providers: Third-party vendors who assist in service delivery (cloud hosting, payment processing)
- Healthcare Providers: With your consent, for coordinated care purposes
- Legal Requirements: When required by law, court order, or government request
- Emergency Services: In life-threatening situations requiring immediate response
5.2 International Transfers
Your data is primarily stored in Australian data centers. If data must be transferred internationally, we ensure appropriate safeguards are in place.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Portability: Receive your data in a portable format
- Opt-Out: Unsubscribe from marketing communications
- Restrict Processing: Limit how we use your data
To exercise these rights, contact us at privacy@sleeptite.com.au
7. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Essential cookies required for system operation cannot be disabled.
8. Children's Privacy
iREM is designed for monitoring adults in care settings or homes. We do not knowingly collect information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.
9. Privacy by Design
Unlike camera-based monitoring systems, iREM is specifically designed to protect privacy and dignity:
- No video or audio recording
- No personally identifiable images
- Minimal data collection (only what's necessary for safety)
- Encrypted storage and transmission
- Strict access controls
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the system dashboard. The "Last Updated" date at the top indicates when this policy was last revised.
11. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Sleeptite Technology Pty Ltd
Email: privacy@sleeptite.com.au
Address: Australia
12. Compliance
iREM complies with:
- Australian Privacy Principles (APPs)
- Privacy Act 1988 (Australia)
- Health Records legislation (where applicable)
- Aged Care Quality Standards (for care facilities)
13. Data Breach Notification
In the unlikely event of a data breach that may result in serious harm, we will notify affected individuals and relevant authorities as required by law, typically within 72 hours of becoming aware of the breach.